Shipping & Handling
Shipping and Handling through our store is pretty simple! We charge a flat rate of $3.95 for any order under $50.00 USD.
Standard Shipping Time:
My order has been dispatched, how can I track my order?
Once your order has been shipped, you’ll be notified via email with tracking information once a label has been created in our system. Please note that tracking numbers can take up to a few days to display updates. Haven't received a shipping confirmation email? Please check your spam folder to be sure that our emails are not being detected as spam.
- Once the item(s) has left our warehouse, Mama Bear Shop is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
- Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond Mama Bear Shop's control.
- For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Once an order has been received, please allow approx. 1 - 5 business days for processing before the order is shipped. Once the order has been shipped, we will send you an email containing the delivery information.
Mama Bear Shop does their very best to offer Worldwide delivery on every order, however due to shipping restraints, this is not always possible. If at any time we are not able to ship to your initial shipping address, we will contact you ASAP and attempt to make alternate shipping arrangements. If this is not possible, we will refund the entire purchase amount right away.
For International shipping, please allow up to up to 40 days (not including processing time, customs, or mail carrier delays). There is nothing we can do to shorten the delivery of international shipments due to the process of international shipping carriers.
*** Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
- To ensure that your order will be delivered correctly, please carefully fill in your delivery address before making any payment.
- All estimated/typical delivery times are derived from real world data collected from past orders, and information provided by shipping carriers. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
- To protect the security of both our customers and our store, Mama Bear Shop may have to verify payment and order details with the customer before processing / shipping your order. This process could include a request to confirm your Identity and credit card information. We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth processing.
Please feel free to contact us at firstname.lastname@example.org for any questions or concerns! We are happy to help!